Terms & Conditions

This website www.clearmydebt.in (“Site”) is owned and operated by ApexMatrix Software Solutions Pvt Limited (“ClearMyDebt”, “we”, “us”, “our”), a company engaged in providing debt settlement and negotiation support services to individuals with outstanding unsecured debt. By accessing or using the Site, you (“you”/“your”/“User”) agree to be bound by these Terms & Conditions (“Terms”) and our Privacy Policy.

ClearMyDebt is not a bank, NBFC, or lender. We do not provide loans or credit. We act as a negotiation and case-management intermediary between you and your existing creditors.

1. Eligibility

Our Services are intended for individuals who are at least 18 years old, are Indian residents, and have outstanding unsecured debt (such as credit cards, personal loans, or BNPL dues) they wish to resolve through negotiated settlement.

2. Nature of Services

We assess your financial situation, recommend a suitable resolution approach, and negotiate with your existing lender(s) on your behalf to arrive at a settlement or restructured repayment plan. All settlement offers are subject to the sole discretion and approval of your lender(s); we cannot guarantee that a lender will agree to any settlement, or on what terms.

3. Fees

Our fees depend on the specific program you enroll in, and will always be disclosed to you in writing in your Service Agreement before you are charged anything. Depending on the program, fees may include one or more of:

• Evaluation Fee: a fixed one-time fee, charged for assessing and processing your case
• Service Fee: a percentage of the amount saved on a settled account, charged only once a settlement is achieved and accepted by you
• Platform Fee: applicable only if you choose to accelerate your settlement plan via a lump-sum payment
• Monthly Subscription Fee: applicable only for ongoing case-management programs

No fee is charged without your prior written acceptance of a Service Agreement stating the applicable amount.

4. Your Appointment of ClearMyDebt as Your Negotiating Agent

By enrolling in a program, you appoint ClearMyDebt as your non-exclusive agent and limited attorney-in-fact, solely for the purpose of communicating and negotiating with the specific lenders/creditors you enroll (“Enrolled Debts”), on the terms set out in your Service Agreement. This appointment does not make us your lender, your legal counsel, or a party to your credit agreement with any Enrolled Debt creditor.

5. Control of Settlement Funds

You, and only you, remain in control of any funds you choose to set aside toward a future settlement. ClearMyDebt does not take custody of, hold, or have access to your settlement funds at any point, whether or not your Service Agreement includes a dedicated savings component. Where a third-party payment or escrow facilitator is used, its role and fees (if any) will be disclosed separately to you.

6. Consent to Communication

By submitting your details on the Site or enrolling in our Services, you consent to receive communication from us — regarding your case, your Enrolled Debts, and our Services — via phone call, SMS, WhatsApp, email, or other electronic means, including on a number registered on the National Customer Preference Register (NCPR/DND), for the limited purpose of servicing your case. This consent does not extend to unrelated promotional or marketing communication unless you separately opt in. You may withdraw this consent, or request we contact you only on an alternate number, at any time by writing to support@clearmydebt.in.

7. Impact on Credit Score and Your Existing Accounts

You acknowledge that:

• A negotiated settlement is typically reported by lenders to credit bureaus as “settled” rather than “closed”, which can adversely affect your credit score and credit report for a period of time
• If your program involves accumulating funds before a settlement is reached, you may need to reduce or pause regular payments on your Enrolled Debts during that period, which may put you in breach of your original agreement with that creditor
• Interest, late fees, and penal charges may continue to accrue on an Enrolled Debt until it is settled, which can increase the outstanding balance during the negotiation period
• A creditor is not obligated to accept a reduced settlement and may instead continue collection efforts or pursue legal recovery

We will explain the likely impact on your specific accounts before you enroll, but we do not control how any individual lender reports, charges, or pursues your account.

8. Your Responsibilities

Provide accurate and complete information about your debts and financial situation:

• Provide accurate and complete information about your debts and financial situation
• Do not use the Site for any unlawful purpose or to impersonate any person
• Do not attempt to gain unauthorised access to the Site or any connected system
• Cooperate with reasonable requests for documentation needed to progress your case
• Inform us promptly if you make any payment or reach any agreement directly with an Enrolled Debt creditor

9. Settlement Offers Received Directly

If you receive a settlement offer directly from a lender that ClearMyDebt is actively negotiating with on your behalf, and that offer is received within the active negotiation period for that specific account as stated in your Service Agreement, such an offer will be treated as an outcome of our efforts for fee purposes. Offers on accounts not enrolled with us, or received outside this window, are not subject to our fees.

10. No Guaranteed Results

While we work to negotiate the best available outcome for each Enrolled Debt, no specific settlement percentage, timeline, or outcome can be predicted or guaranteed. Results vary by creditor, account status, and individual financial circumstances.

11. Refunds

Refunds are governed by our separate Refund Policy. In summary: you may cancel within 24 hours of enrolment for a full refund of the Evaluation Fee; if you exit a program thereafter, no further monthly subscription fees will be charged, subject to the terms of your Service Agreement.

12. Limitation of Liability

We are not liable for the acts, decisions, or reporting practices of any third-party lender, credit bureau, or collection agency. Our role is limited to negotiation and case-management support as described in your Service Agreement.

13. Indemnification

You agree to indemnify and hold harmless ClearMyDebt, its officers, directors, employees, and agents from any claim or liability arising from your misuse of the Site, your breach of these Terms, or your violation of applicable law.

14. Grievance Redressal

For any complaint regarding our Services, contact our Grievance Officer:

If your grievance is not resolved to your satisfaction within 30 days of being raised, you may pursue other remedies available to you under applicable law.

15. Changes to Terms

We may revise these Terms at any time. Continued use of the Site after changes are posted constitutes your acceptance.

16. Contact Us

Email: support@clearmydebt.in | Phone: +91 78801 88956